Terms and Conditions
Credit is subject to age and status and is available to UK residents with a bank account in the UK aged 18 and over who have not been declared bankrupt of had CCJ or an IVA within the last 6 years. Applications are subject to affordability, application, status and lending criteria. Vendigo’s lenders will do a credit assessment of your circumstances when you apply.
Charge Up At Home Ltd provide finance via this website and is registered in England and Wales No 13219707 – VAT Number – ********. The trading address is 100 Thornes Lane, Wakefield, WF2 7QX. Charge Up At Home Ltd acts as a credit broker (not as a lender) and offers credit products through Vendigo from a panel of lenders. Charge Up At Home Ltd is authorised and regulated by the Financial Conduct Authority (reference number 778576).
Terms and conditions
By ordering on this website, www.chargeupathome.com you will be entering into a legally binding contract with (Charge Up At Home Ltd) for the supply of the goods and the services detailed on that Order (the Goods and Services). Goods and services are supplied by Charge Up At Home Ltd Subject to the following terms and conditions and it is important that you read these before signing so that you understand your rights and obligations.
- Confirmation Of Goods And Services/Price And Payment
1.1 Confirmation of goods, services and price: Occasionally it may be necessary for Charge Up At Home Ltd to carry out a survey of your home after you have signed the order form in order to confirm that it is possible to supply the Goods and Services at your home. If as a result of that survey: (a) it becomes apparent that it would be unsafe or otherwise unadvisable to supply the Goods and Services at your home then Charge Up At Home Ltd may cancel this contract without liability but if it does so, Charge Up At Home Ltd will refund to you any deposit or other amount paid by you in advance; or (b) Charge Up At Home Ltd needs to make any variation to the Goods and Services the Goods or the and price Services payable or the by you price then payable those by changes you then will those be subject changes to will your be written subject to your agreement. If you do not wish to accept the changes proposed by Charge Up At Home Ltd then we may cancel the contract. Charge Up At Home Ltd will also refund any monies paid as applicable. Charge Up At Home Ltd also can cancel any order that is incorrectly priced at the time of order with no obligation to provide goods or services.
1.2 Specification of Goods and Services: All Goods supplied will correspond with any Specification provided by Charge Up At Home Ltd and be of satisfactory quality and fit for purpose. All services will be performed by Charge Up At Home Ltd using all reasonable skill, care and diligence. Charge Up At Home Ltd may after the date of this contract make reasonable changes to the specification of any Goods or Services where that is required to ensure compliance with any applicable law or code of practice and/or where those changes do not result in any reduction to the standard, quality or performance of the Goods or services in question or otherwise place you at any disadvantage.
1.3 Deposit: Charge Up At Home Ltd will not be obliged to deliver any goods or perform any service until you have paid any deposit detailed on the order form. You must pay any such deposit to Charge Up At Home Ltd at the time of signing the order form and if you fail to pay any deposit within 30 days of the date you sign the Order Form then Charge Up At Home Ltd may cancel this contract without liability to you.
1.4 Payment: The balance of the price will become payable by you immediately upon Charge Up At Home Ltd having delivered the Goods and completed the service in accordance with this contract and you must not reasonably withhold or delay providing confirmation that the Goods and Services have been delivered and performed to your reasonable satisfaction. For card payments, we take the balance on the installation date, or on the 6th day from your order date.
1.5 Credit Agreement: If you have entered into a credit agreement with a finance provider Charge Up At Home Ltd has introduced you to, you will need to enter into a separate agreement with that provider (and the funds will be paid directly to Charge Up At Home Ltd). If you later decide to withdraw from that credit agreement under the consumer credit act 1974, you will still be responsible for paying (and must pay in accordance with the terms of this contract) the outstanding balance of the price payable by you to Charge Up At Home Ltd under this contract.
1.6 Ownership of goods: All Goods supplied remain the property of Charge Up At Home Ltd until paid for by you in full although this retention of ownership will not affect any claim which Charge Up At Home Ltd may have against you for the payments of any overdue amount.
1.7 Late Payments: if you fail to pay any amount owed to Charge Up At Home Ltd under this contract on-time then Charge Up At Home Ltd may suspend without liability further deliveries of any goods and/or performance of any service (including warranty repairs) until you have paid all overdue amounts. In addition, Charge Up At Home Ltd may claim interest on any late payment calculated on a daily basis at 2% above the base lending rate of Lloyds Bank Plc from time to time in force.
1.8 VAT: Charge Up At Home Ltd shall be entitled to adjust the price payable by you to reflect any subsequent changes to the rate of VAT.
- Utility supplies And Electrical Safety
2.1 Utility supplies: you are responsible for ensuring at your own cost that your home has safe electricity and natural gas supply connection and associates meters prior to Charge Up At Home Ltd commencing work. Unless specifically provided for on the Order form, arranging such supply connection and meters do not for part of the service which Charge Up At Home Ltd are to perform.
2.2 Electrical Safety: As part of its legal duty as a Electrical safety registered engineer Charge Up At Home Ltd is only able to connect appliances such as your new electric vehicle charger to power supplies which are safe.
3 Delivery Dates
3.1 Delivery Dates: Any dates for delivery/performance of the good and services are estimates and whilst Charge Up At Home Ltd will always try to meet those dates it will not be liable for any delays or failures. In particular, Charge Up At Home Ltd will not be liable for any delays caused by circumstances beyond its reasonable control (such as adverse weather conditions, staff illness or general market shortage of particularly good or parts, particularly in the case of spare parts for older fuse boxes).
3.2 Termination due to delay: You have the right to terminate this contract without reason and at no cost at any time before actual delivery of goods to your home and during the limited period following delivery – the notice of cancellation rights attached to these terms and conditions sets out full details of these rights and how you can exercise them. In addition, if Charge Up At Home Ltd fail to deliver the goods and complete the service by any dates agreed with you then, provided that the delay is not a direct result of any breach by you of any of your obligations under this contract (such as failing to allow Charge Up At Home Ltd access to your home) and/or due to circumstances beyond Charge Up At Home Ltd responsible control, you may request in writing that Charge Up At Home Ltd complete all deliveries and services within a further reasonable time period. If Charge Up At Home Ltd then fail to complete all deliveries and services within a reasonable time period specified by you, you will then have the option to terminate this contract due to Charge Up At Home Ltd breach.
There will be no reduction in the charger installation cost if you agree to moving your installation date.
There will be no payments or compensation to any customer if you agree to the installation date moving.
4 Access to your home and liability for damage
4.1 Access to your home: You must provide Charge Up At Home Ltd with free access to your home to enable it to deliver the Goods and carry out the Services. You must also provide Charge Up At Home Ltd with free access to water and electricity for such purposes. You must ensure that you have secured in advance any necessary licences, permits or authorisations required to enable Charge Up At Home Ltd to deliver the Goods and carry out the services at your home (such as any listings building consents, if applicable).
4.2 Damage to goods: Once any goods have been delivered to your home you will become liable for any loss or damage to those Goods unless such loss was caused by Charge Up At Home Ltd itself or as a result of you carrying out a reasonable and careful inspection of those Goods to confirm that they comply with the requirements of this contract.
4.3 Working hours: Charge Up At Home Ltd will usually carry out work at your home during its usual working hours Monday to Fridays however, occasionally Charge Up At Home Ltd may decide at its own expense to work outside of these days/hours to enable it to complete work as soon as possible and/or to minimise any delay and you agree to grant access to your home outside of these days/hours if requested by Charge Up At Home Ltd. if you request that Charge Up At Home ltd carry out work outside of these days/hours other than in order to allow Charge Up At Home ltd to remedy any breach of this contract (for example, if you ask Charge Up At Home Ltd to fit your new charger on a Saturday as that is the most convenient day for you) then Charge Up At Home Ltd agreement to do so will be subject to you first agreeing to pay Charge Up At Home Ltd additional charges for working outside of these days/hours which charges will be advised to you in advance.
4.4 Suspension of work: If Charge Up At Home Ltd suspend or delay the delivery of any Goods and/or the performance of any services at your request or as a direct result of any breach by you of your obligations under this contract (for example, if you have failed to arrange an electricity supply to you home before Charge Up At Home Ltd commence work) then in addition to the original price payable by you, Charge Up At Home Ltd reserve the right to charge you a reasonable additional amount to cover any unavoidable costs, expenses and/or losses incurred by Charge Up At Home Ltd as a direct result of its suspension or delay in those circumstances.
4.5 Damage to your Home: Whilst Charge Up At Home Ltd accepts liability for any reasonably foreseeable damage caused to your home as a direct result of its breach of this contract, you accept that some level of minor/cosmetic damage may be caused in order to perform the service (such as damage to brickwork, plasterwork, paintwork, decorations, flooring, wall covering etc.) and that Charge Up At Home Ltd will not be responsible to you for making good such damage. In particular, in no circumstances will Charge Up At Home Ltd be liable to bury any cable into floors or walls and cuts or holes made by Charge Up At Home Ltd will be made good but not permanently finished or redecorated; floorboards will be reinstated or replaced where necessary but special or laminated floors cannot be matched or finished, and any carpets which have been lifted will be re-laid by Charge Up At Home Ltd to the best of its ability but Charge Up At Home Ltd will not be responsible for damage caused to carpets which are glued or nailed down. Unless specifically set out on Order Form. Where Charge Up At Home Ltd is responsible for making good any such loss or damage, Charge Up At Home Ltd cannot guarantee to match any bricks, stonework etc. on a like for like basis. No new pelmets/cornice. Replacements of damaged laminate/pergola/real wood floors will not be replaced by /Charge Up At Home Ltd.
4.6 Liability for structural Defects: Charge Up At Home Ltd will not be liable for any damage to your home which is caused as a direct result of structural defects or weakness at your home unless: (a) that damage is caused as a direct result of a breach by Charge Up At Home Ltd of this contract; and/or (b) the existence of the defect or weakness in question should have been reasonably apparent to Charge Up At Home Ltd upon a reasonable visual inspection of an area in which the services are to be performed prior to Charge Up At Home Ltd commencing work (although for the avoidance of doubt, Charge Up At Home Ltd will not be obliged to carry out a detailed structural survey of the entire of your home nor any inspection of any parts not immediately visible to the naked eye.
4.7 Please note the balance of your contract becomes payable at the point of charger installation. Any electrical work/upgrade will be completed within 2-3 days free of charge.
4.8 We do not install in Ireland, Northern Ireland, and Scottish Highlands.
4.9 Once you, the customer, has signed the satisfaction notice then all liability is removed from Charge Up At Home Ltd. For any additional costs, such as remedial works outside of contractual obligations.
5 Dangerous Material
5.1 Removal of non-dangerous materials: As Part of the Services Charge Up At Home Ltd will remove any non-dangerous waste items from your home (such as your old charger) which will become the property of Charge Up At Home Ltd upon removal. However, the service does not include the removal by Charge Up At Home Ltd of any dangerous material from your home (such as asbestos) that it would not be reasonably possible for Charge Up At Home Ltd to have identified when carrying out a reasonable visual inspection of the area of your home where the services are to be performed prior to you signing the Order Form.
5.2 Removal of Dangerous Material: If any such dangerous material is subsequently found at your home then Charge Up At Home Ltd may agree (at its discretion) to remove those for you for an additional charge agreed with you in advance. If not, you must arrange at your own expense for a specialist contractor to remove those dangerous materials as soon as possible and Charge Up At Home Ltd will be entitled to suspend further works until you have done so and provided it with a “site clearance” certificate which should be provided by you specialist contactor.
5.3 Delay in removing dangerous materials: If there is any significant delay in you arranging for the removal of any such dangerous material from your home or should you refuse to arrange for the removal of that dangerous material then Charge Up At Home Ltd will be entitled to terminate this contract.
6 Charge Up At Home Ltd Responsibilities to you:
6.1 Charge Up At Home Ltd’s responsibility for death or personal injury: Charge Up At Home Ltd accepts full responsibility for any death or personal injury which caused: as a result of its negligence; by any breach of its obligations under this contract; and/or as a result of any other act or omission on the part of Charge Up At Home Ltd and none of the limitations on the liability of Charge Up At Home Ltd set out in this contract will apply to claims for death or personal injury for which Charge Up At Home ltd is responsible.
6.2 Charge Up At Home Ltd other responsibilities to you: If Charge Up At Home Ltd breaches any of its obligations owed to you then Charge Up At Home Ltd accepts responsibility for any loss or damage which you may suffer as a direct result of its breach and which was reasonably foreseeable on the date on which you signed the order form. Charge Up At Home does not accept any responsibility for loss or damage which is not caused as a direct result of its breach (including liability for any loss of earnings) or which was not reasonably foreseeable on the date which you signed the order form. further, Charge Up At Home Ltd
Does not accept responsibility for any loss or damage to the extent that it is caused as a direct result of you breaching any of your obligations under this contract (for example, if you fail to provide Charge Up At Home Ltd to your home to enable it to perform the service) and/or due to circumstances beyond its reasonable control.
6.3 Allowing Charge Up At Home Ltd the opportunity to put things right: If you suffer any loss or damage for which Charge Up At Home Ltd is responsible then you must afford Charge Up At Home Ltd a reasonable opportunity to remedy the problem (for example, by allowing Charge Up At Home Ltd access to your home to repair any damage which it is responsible) and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Charge Up At Home Ltd breach of this contract. Charge Up At Home Ltd will not be responsible for any loss or damage which you fail to afford it a reasonable opportunity to put right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.
7 Variation To these terms and conditions and assignment
7.1 Variation to these terms and conditions: Other than in the limited circumstances detailed in these terms and conditions where Charge Up At Home Ltd may certain unilateral changes, any variation to these terms and conditions will only be valid if agreed between you and Charge Up At Home Ltd in writing.
7.2 Assignment: Charge Up At Home Ltd may assign or sub-contract or all of its rights and obligations under this contract from time to time but any such assignment will be in circumstances which do not prejudice your rights under this contract.
8.1 Charger warranties: All EV chargers supplied by Charge Up At Home Ltd are provided with the benefit of manufacturer-backed parts and labour warranty. This means that subject to the following terms and conditions, should a fault develop with your charger during the warranty period since its installation date, the manufacturer of your charger will repair the fault free of charge.
8.2 If Charge Up At Home Ltd deem your house electrics to be out of date or not looked after is anyway, then Charge Up At Home will not be liable for any electrical works that cant be done. At no point will Charge Up At Home Ltd ever have to rewire a house at our
8.12 Flats and apartments: We do not install in flats or apartments that have external electric meters, concrete floors, or steel pipework.
- Termination of this contract:
9.1 Unless terminated earlier in accordance with its provisions, this contract will automatically terminate on the last day of the applicable warranty period. Any termination of this contract will not affect any claims, causes of action or liability which may have arisen before the date of termination.
Cancellation rights your rights to cancel
You have the right to cancel this contract within 14 days without giving any reason; this cancellation period will expire 14 days after the date on which Charge Up At Home Ltd has delivered the goods to your home. To exercise this right you must make/send and clear statement to Charge Up At Home Ltd within this 14 day period that you wish to cancel – to meet the deadline it is sufficient for you to make/send your statement of cancellation within this 14 day period. You may use the form below to exercise your right to cancel but the use of the form is not obligatory, even if you do not wish to use this cancellation form please ensure that any statement of cancellation is made/sent by you to Charge Up At Home Ltd using the contact details set out on that form.
Provisions of goods and services during the cancellation period
If you have requested in writing (or by any other durable medium) that Charge Up At Home Ltd commence the provision of services at your home before the expiry of this 14 day cancellation period then you will still have the option to cancel, however, in those circumstances, you will be required to pay a proportionate amount of the payable to Charge Up At Home Ltd under this contract for the work which it has already undertaken before you cancellation and for any goods which Charge Up At Home Ltd have already installed. You will lose the right to cancel should Charge Up At Home Ltd complete the provision of all serviced within this 14 day period or if and to the extent that you have requested that Charge Up At Home Ltd perform services within this 14 day period in order to carry out urgent maintenance or repairs at your home.
Effect of cancellation
If you cancel this contract in accordance with your right above then Charge Up At Home Ltd will collect at its own expense any Goods which have already been delivered to your home and reimburse you without delay for any payments which you have already made to Charge Up At Home Ltd under this contact. However, Charge Up At Home Ltd may deduct from this reimbursement (i) a reasonable amount for any loss or damage caused to the goods whilst at your home provided that such loss or damage was not caused by Charge Up At Home Ltd or as a result of you carrying out a reasonable inspection of those Goods to confirm they were as ordered; and/or (ii) any payment which Charge Up At Home Ltd may be entitled to as referred to above for the service performed at you request during the 14 day cancellation period. If you have not yet made any payment to Charge Up At Home Ltd prior to your cancellation then Charge Up At Home Ltd will have the right to recover payment of either of these amounts from you.